Our Guarantee to You
The majority of our carpets are sourced directly from the manufacturers rather than wholesalers. By cutting out the middleman we don’t need to add their mark-up to the price you pay.
We know that there’s nothing more infuriating than seeing a seemingly low price quoted for the carpet you want, only to find that its subject to expensive underlay being used. Or six months after being fitted that ‘quality’ carpet it starts showing signs of wear.
That’s why we have introduced the Dobbie & Michie 10 Point Pledge:
We promise...
Never to sell you flooring that you do not need.
We promise...
To match any genuine like-for-like quote from any carpet retailer within 20 miles of Hawick dated within 30 days of our quote.
We promise...
That you will be delighted with your new flooring.
We promise...
That the prices we provide are not based on conditions, e.g. the use of specific underlays, etc.
We promise...
That your flooring will be fitted to the highest standard by our own professional fitters. We do not sub-contract our fitting services – all our fitters are employed by us and trained to the highest standards.
We promise...
That we do not need a room emptied before being able to fit your carpet. We can move your furniture for you.
We promise...
To take away and responsibly dispose of your old carpet, should you wish. We are one of the few SEPA licenced waste carriers in the Scottish Borders.
We promise...
To give you the best after sales service.
We promise...
To make the whole buying and fitting process as stress-free as possible.
We promise...
To do the best for you.